Shipping policy
Shipping Policy – Auro Brands
Free Shipping on Every Order
We offer free shipping on all orders to the United States and European Union. No minimum purchase required. Shipping costs are fully covered by us — including duties, customs fees, and import taxes. You will not be charged anything beyond the price paid at checkout.
Processing Time
Orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays will begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 6–9 business days |
| European Union | 6–9 business days |
These are estimates and not guaranteed delivery dates. Delays may occur due to courier operations, customs processing, or factors outside our control.
Pre-Order Items
We occasionally offer products available for pre-order ahead of a launch. If your order contains a pre-order item, shipping timelines will vary significantly and will be communicated at the time of purchase and via email updates. Standard estimated delivery times do not apply to pre-order items. By placing a pre-order, you acknowledge that the shipping date is an estimate and subject to change. You will be notified as soon as your order is ready to ship.
Duties, Customs & Import Taxes
All orders are shipped on a Delivered Duty Paid (DDP) basis. This means all applicable duties, customs fees, and import taxes are covered by Auro Brands. You will not be asked to pay any additional charges upon delivery.
Shipping Protection
At checkout, you have the option to add Shipping Protection to your order through our secure checkout. We strongly recommend purchasing Shipping Protection, as it covers your order in the event of loss, theft, or damage in transit.
If you purchased Shipping Protection and experience an issue with your delivery, contact us at hello@aurobrands.com and we will resolve it promptly.
If you did not purchase Shipping Protection and your package is lost, stolen, or damaged in transit, Auro Brands is not responsible for replacing or reshipping the order at no cost. In these cases, we will offer to reship your order at 50% of the original product price as a one-time goodwill gesture. This offer is not a guarantee and applies to verified loss or theft cases only.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this to monitor your shipment through the carrier's website. If you have not received tracking information within 3 business days of your order, contact us at hello@aurobrands.com.
Lost or Delayed Packages
If your order has not arrived within 5 business days of the estimated delivery window, contact us at hello@aurobrands.com and we will open a formal investigation with the carrier. Please note that investigations can take several business days to resolve depending on the carrier.
EU customers: Under the EU Consumer Rights Directive, your order must be delivered within 30 days of purchase unless otherwise agreed. If we are unable to meet this timeframe, you will be notified and you have the right to cancel your order for a full refund.
Undeliverable Packages
If a delivery attempt fails due to an incorrect or incomplete address provided at checkout, the package will typically be held at a local post office or last-mile carrier facility near the destination address. Customers may be required to collect the package directly from that location.
In many cases, we are able to update the delivery address and request a re-delivery attempt with the local carrier. If you are experiencing a delivery issue, contact us immediately at hello@aurobrands.com so we can coordinate with the carrier on your behalf.
If the package is not collected within the carrier's holding period and is disposed of or returned, Auro Brands is not responsible and no free replacement or refund will be issued. We may offer to reship at 50% of the original product price as a one-time goodwill gesture, at our discretion.
Auro Brands is not responsible for failed deliveries caused by incorrect addresses, missed delivery attempts, or packages not collected from carrier facilities in time. Please ensure your shipping address is accurate before completing your purchase.
Customer Service
Our team is available Monday to Friday. Inquiries sent on weekends or holidays will be answered the next business day. hello@aurobrands.com